ReDem - Missing scores for OES and CHS – Incident details

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Missing scores for OES and CHS

ResolvedDegraded performance18 hours

Affected

API

Degraded performance from 2:00 PM to 7:00 PM, Operational from 7:00 PM to 8:00 AM

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Degraded performance from 2:00 PM to 7:00 PM, Operational from 7:00 PM to 8:00 AM

  • ResolvedUTC

    The system received an update to avoid missing scores for the OES and CHS.

  • MonitoringUTC

    This incident has been resolved. We're hardening the system to avoid the same issue going forward.

  • InvestigatingUTC

    About 3% of respondents have a missing OES or CHS score. We are currently investigating this incident. Affected are mostly US customers.