ReDem Status - Incident history https://redem.instatus.com ReDem Tue, 29 Sep 2026 08:19:53 +0000 Add Respondent outage Type: Incident Duration: 5 minutes Affected Components: Add Respondent Sep 29, 08:19:53 GMT+0 - Investigating - Add Respondent cannot be accessed at the moment. This incident was created by an automated monitoring service. Sep 29, 08:24:25 GMT+0 - Resolved - Add Respondent is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 5 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>08:19:53</var> GMT+0</small><br><strong>Investigating</strong> - Add Respondent cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>08:24:25</var> GMT+0</small><br><strong>Resolved</strong> - Add Respondent is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 29 Sep 2026 08:19:53 +0000 https://redem.instatus.com/incident/cmumeohih02o513o1z60it78y https://redem.instatus.com/incident/cmumeohih02o513o1z60it78y Missing scores for OES and CHS Type: Incident Duration: 18 hours Affected Components: Add Respondent Sep 24, 14:00:00 GMT+0 - Investigating - About 3% of respondents have a missing OES or CHS score. We are currently investigating this incident. Affected are mostly US customers. Sep 24, 19:00:00 GMT+0 - Monitoring - This incident has been resolved. We're hardening the system to avoid the same issue going forward. Sep 25, 08:00:00 GMT+0 - Resolved - The system received an update to avoid missing scores for the OES and CHS. Type: Incident

Duration: 18 hours

Affected Components:

<p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Investigating</strong> - About 3% of respondents have a missing OES or CHS score. We are currently investigating this incident. Affected are mostly US customers..</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - This incident has been resolved. We're hardening the system to avoid the same issue going forward..</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Resolved</strong> - The system received an update to avoid missing scores for the OES and CHS..</p> ]]> Thu, 24 Sep 2026 14:00:00 +0000 https://redem.instatus.com/incident/cmugp2zg0007v1nkedduzrav8 https://redem.instatus.com/incident/cmugp2zg0007v1nkedduzrav8 Add Respondent outage Type: Incident Duration: 5 minutes Affected Components: Add Respondent Aug 27, 22:39:13 GMT+0 - Investigating - Add Respondent cannot be accessed at the moment. This incident was created by an automated monitoring service. Aug 27, 22:44:15 GMT+0 - Resolved - Add Respondent is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 5 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>22:39:13</var> GMT+0</small><br><strong>Investigating</strong> - Add Respondent cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>22:44:15</var> GMT+0</small><br><strong>Resolved</strong> - Add Respondent is now operational! This update was created by an automated monitoring service..</p> ]]> Thu, 27 Aug 2026 22:39:13 +0000 https://redem.instatus.com/incident/cmtc3uhrv01qo1annotg3wm7w https://redem.instatus.com/incident/cmtc3uhrv01qo1annotg3wm7w Quality Check Suggestions outage Type: Incident Duration: 2 minutes Affected Components: Quality Check Suggestions Aug 11, 13:27:26 GMT+0 - Investigating - Quality Check Suggestions cannot be accessed at the moment. This incident was created by an automated monitoring service. Aug 11, 13:29:23 GMT+0 - Resolved - Quality Check Suggestions is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 2 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>13:27:26</var> GMT+0</small><br><strong>Investigating</strong> - Quality Check Suggestions cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>13:29:23</var> GMT+0</small><br><strong>Resolved</strong> - Quality Check Suggestions is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 11 Aug 2026 13:27:26 +0000 https://redem.instatus.com/incident/cmsop39gu093l0rlcg5hebir3 https://redem.instatus.com/incident/cmsop39gu093l0rlcg5hebir3 Add Respondent outage Type: Incident Duration: 5 minutes Affected Components: Add Respondent Aug 10, 06:35:13 GMT+0 - Investigating - Add Respondent cannot be accessed at the moment. This incident was created by an automated monitoring service. Aug 10, 06:39:47 GMT+0 - Resolved - Add Respondent is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 5 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>06:35:13</var> GMT+0</small><br><strong>Investigating</strong> - Add Respondent cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>06:39:47</var> GMT+0</small><br><strong>Resolved</strong> - Add Respondent is now operational! This update was created by an automated monitoring service..</p> ]]> Mon, 10 Aug 2026 06:35:13 +0000 https://redem.instatus.com/incident/cmsmuxaih15t21bn3aznfugvc https://redem.instatus.com/incident/cmsmuxaih15t21bn3aznfugvc Survey results not available Type: Incident Duration: 1 hour Affected Components: ReDem App Aug 6, 06:00:00 GMT+0 - Monitoring - The results for some surveys currently can't be viewed in order to improve the systems performance. Aug 6, 07:00:00 GMT+0 - Resolved - All survey results are available again. The survey results load much faster now for surveys with a large number of respondents. Type: Incident

Duration: 1 hour

Affected Components:

<p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - The results for some surveys currently can't be viewed in order to improve the systems performance..</p> <p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Resolved</strong> - All survey results are available again. The survey results load much faster now for surveys with a large number of respondents..</p> ]]> Thu, 6 Aug 2026 06:00:00 +0000 https://redem.instatus.com/incident/cmsh4q42903du1aoy7em1ozhb https://redem.instatus.com/incident/cmsh4q42903du1aoy7em1ozhb Login unavailable Type: Incident Duration: 1 hour Affected Components: ReDem App Aug 5, 11:45:00 GMT+0 - Resolved - This incident has been resolved. Aug 5, 10:15:00 GMT+0 - Identified - An infrastructure change to improve uptime of our API led to an unexpected outage of the login. Type: Incident

Duration: 1 hour

Affected Components:

<p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>11:45:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>10:15:00</var> GMT+0</small><br><strong>Identified</strong> - An infrastructure change to improve uptime of our API led to an unexpected outage of the login..</p> ]]> Wed, 5 Aug 2026 10:15:00 +0000 https://redem.instatus.com/incident/cmsg1f1wg02kh0rjsht9wqb9l https://redem.instatus.com/incident/cmsg1f1wg02kh0rjsht9wqb9l Add Respondent outage Type: Incident Duration: 5 minutes Affected Components: Add Respondent Aug 3, 23:44:27 GMT+0 - Investigating - Add Respondent cannot be accessed at the moment. This incident was created by an automated monitoring service. Aug 3, 23:49:26 GMT+0 - Resolved - Add Respondent is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 5 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>23:44:27</var> GMT+0</small><br><strong>Investigating</strong> - Add Respondent cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>23:49:26</var> GMT+0</small><br><strong>Resolved</strong> - Add Respondent is now operational! This update was created by an automated monitoring service..</p> ]]> Mon, 3 Aug 2026 23:44:27 +0000 https://redem.instatus.com/incident/cmsdvly3g04nn1amr1mshyqyi https://redem.instatus.com/incident/cmsdvly3g04nn1amr1mshyqyi Add Respondent outage Type: Incident Duration: 5 minutes Affected Components: Add Respondent Aug 1, 13:49:33 GMT+0 - Investigating - Add Respondent cannot be accessed at the moment. This incident was created by an automated monitoring service. Aug 1, 13:54:40 GMT+0 - Resolved - Add Respondent is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 5 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>13:49:33</var> GMT+0</small><br><strong>Investigating</strong> - Add Respondent cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>13:54:40</var> GMT+0</small><br><strong>Resolved</strong> - Add Respondent is now operational! This update was created by an automated monitoring service..</p> ]]> Sat, 1 Aug 2026 13:49:33 +0000 https://redem.instatus.com/incident/cmsafh76r0h6c0yqlp0xae0e7 https://redem.instatus.com/incident/cmsafh76r0h6c0yqlp0xae0e7 Add Respondent outage Type: Incident Duration: 8 minutes Affected Components: Add Respondent Jul 30, 03:54:31 GMT+0 - Resolved - Add Respondent is now operational! This update was created by an automated monitoring service. Jul 30, 03:46:02 GMT+0 - Investigating - Add Respondent cannot be accessed at the moment. This incident was created by an automated monitoring service. Type: Incident

Duration: 8 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>03:54:31</var> GMT+0</small><br><strong>Resolved</strong> - Add Respondent is now operational! This update was created by an automated monitoring service..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>03:46:02</var> GMT+0</small><br><strong>Investigating</strong> - Add Respondent cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> ]]> Thu, 30 Jul 2026 03:46:02 +0000 https://redem.instatus.com/incident/cms6z1cx409vx0rpaw9ixjfob https://redem.instatus.com/incident/cms6z1cx409vx0rpaw9ixjfob Add Respondent outage Type: Incident Duration: 5 minutes Affected Components: Add Respondent Jul 22, 20:19:57 GMT+0 - Investigating - Add Respondent cannot be accessed at the moment. This incident was created by an automated monitoring service. Jul 22, 20:24:37 GMT+0 - Resolved - Add Respondent is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 5 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 22</var>, <var data-var='time'>20:19:57</var> GMT+0</small><br><strong>Investigating</strong> - Add Respondent cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jul <var data-var='date'> 22</var>, <var data-var='time'>20:24:37</var> GMT+0</small><br><strong>Resolved</strong> - Add Respondent is now operational! This update was created by an automated monitoring service..</p> ]]> Wed, 22 Jul 2026 20:19:57 +0000 https://redem.instatus.com/incident/cmrwj0pwd03350yllqzufmiu8 https://redem.instatus.com/incident/cmrwj0pwd03350yllqzufmiu8 Add Respondent outage Type: Incident Duration: 9 minutes Affected Components: Add Respondent Jul 19, 18:39:49 GMT+0 - Investigating - Add Respondent cannot be accessed at the moment. This incident was created by an automated monitoring service. Jul 19, 18:49:18 GMT+0 - Resolved - Add Respondent is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 9 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>18:39:49</var> GMT+0</small><br><strong>Investigating</strong> - Add Respondent cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>18:49:18</var> GMT+0</small><br><strong>Resolved</strong> - Add Respondent is now operational! This update was created by an automated monitoring service..</p> ]]> Sun, 19 Jul 2026 18:39:49 +0000 https://redem.instatus.com/incident/cmrs54e3y01qq0zmpzls0w09f https://redem.instatus.com/incident/cmrs54e3y01qq0zmpzls0w09f Add Respondent outage Type: Incident Duration: 58 minutes Affected Components: Add Respondent Jul 13, 08:10:24 GMT+0 - Investigating - Add Respondent cannot be accessed at the moment. This incident was created by an automated monitoring service. Jul 13, 09:08:26 GMT+0 - Resolved - Add Respondent is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 58 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 13</var>, <var data-var='time'>08:10:24</var> GMT+0</small><br><strong>Investigating</strong> - Add Respondent cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jul <var data-var='date'> 13</var>, <var data-var='time'>09:08:26</var> GMT+0</small><br><strong>Resolved</strong> - Add Respondent is now operational! This update was created by an automated monitoring service..</p> ]]> Mon, 13 Jul 2026 08:10:24 +0000 https://redem.instatus.com/incident/cmrixzuf2078z0rt7hyivwabt https://redem.instatus.com/incident/cmrixzuf2078z0rt7hyivwabt Add Respondent outage Type: Incident Duration: 5 minutes Affected Components: Add Respondent Jul 10, 12:48:38 GMT+0 - Investigating - Add Respondent cannot be accessed at the moment. This incident was created by an automated monitoring service. Jul 10, 12:53:25 GMT+0 - Resolved - Add Respondent is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 5 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 10</var>, <var data-var='time'>12:48:38</var> GMT+0</small><br><strong>Investigating</strong> - Add Respondent cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jul <var data-var='date'> 10</var>, <var data-var='time'>12:53:25</var> GMT+0</small><br><strong>Resolved</strong> - Add Respondent is now operational! This update was created by an automated monitoring service..</p> ]]> Fri, 10 Jul 2026 12:48:38 +0000 https://redem.instatus.com/incident/cmrexm44i06jo0kq60ijrsfyd https://redem.instatus.com/incident/cmrexm44i06jo0kq60ijrsfyd General API Health outage Type: Incident Duration: 5 minutes Mar 12, 13:32:40 GMT+0 - Investigating - General API Health cannot be accessed at the moment. This incident was created by an automated monitoring service. Mar 12, 13:37:48 GMT+0 - Resolved - General API Health is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 5 minutes

<p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>13:32:40</var> GMT+0</small><br><strong>Investigating</strong> - General API Health cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>13:37:48</var> GMT+0</small><br><strong>Resolved</strong> - General API Health is now operational! This update was created by an automated monitoring service..</p> ]]> Thu, 12 Mar 2026 13:32:40 +0000 https://redem.instatus.com/incident/cmmnicikm07ed5dpmltuxzsqq https://redem.instatus.com/incident/cmmnicikm07ed5dpmltuxzsqq General API Health outage Type: Incident Duration: 5 minutes Mar 12, 12:08:32 GMT+0 - Investigating - General API Health cannot be accessed at the moment. This incident was created by an automated monitoring service. Mar 12, 12:13:26 GMT+0 - Resolved - General API Health is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 5 minutes

<p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>12:08:32</var> GMT+0</small><br><strong>Investigating</strong> - General API Health cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>12:13:26</var> GMT+0</small><br><strong>Resolved</strong> - General API Health is now operational! This update was created by an automated monitoring service..</p> ]]> Thu, 12 Mar 2026 12:08:32 +0000 https://redem.instatus.com/incident/cmmnfcb8n01tdsckqucm78bf0 https://redem.instatus.com/incident/cmmnfcb8n01tdsckqucm78bf0 Add Respondent outage Type: Incident Duration: 1 hour Affected Components: Add Respondent Feb 10, 18:56:10 GMT+0 - Investigating - Add Respondent cannot be accessed at the moment. This incident was created by an automated monitoring service. Feb 10, 19:55:59 GMT+0 - Resolved - Add Respondent is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 1 hour

Affected Components:

<p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>18:56:10</var> GMT+0</small><br><strong>Investigating</strong> - Add Respondent cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>19:55:59</var> GMT+0</small><br><strong>Resolved</strong> - Add Respondent is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 10 Feb 2026 18:56:10 +0000 https://redem.instatus.com/incident/cmlgyoz5f01ty112iz7y94ega https://redem.instatus.com/incident/cmlgyoz5f01ty112iz7y94ega Add Respondent outage Type: Incident Duration: 58 minutes Affected Components: Add Respondent Feb 3, 20:57:53 GMT+0 - Investigating - Add Respondent cannot be accessed at the moment. This incident was created by an automated monitoring service. Feb 3, 21:11:05 GMT+0 - Identified - The API is responding very slow. All respondents are processed but with a noticeable delay. Feb 3, 21:55:56 GMT+0 - Resolved - Add Respondent is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 58 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>20:57:53</var> GMT+0</small><br><strong>Investigating</strong> - Add Respondent cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>21:11:05</var> GMT+0</small><br><strong>Identified</strong> - The API is responding very slow. All respondents are processed but with a noticeable delay..</p> <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>21:55:56</var> GMT+0</small><br><strong>Resolved</strong> - Add Respondent is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 3 Feb 2026 20:57:53 +0000 https://redem.instatus.com/incident/cml72yjma044bziwznvewtj47 https://redem.instatus.com/incident/cml72yjma044bziwznvewtj47 Add Respondent Degraded Performance and Partial Outages Type: Incident Duration: 12 hours and 40 minutes Affected Components: Add Respondent Jan 27, 10:30:00 GMT+0 - Investigating - We are currently investigating this incident. Jan 27, 11:10:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 12 hours and 40 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>10:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>11:10:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 27 Jan 2026 10:30:00 +0000 https://redem.instatus.com/incident/cmkxtdhmc0cogytjog7j09rdg https://redem.instatus.com/incident/cmkxtdhmc0cogytjog7j09rdg General API Health outage Type: Incident Duration: 6 minutes Dec 15, 14:02:28 GMT+0 - Investigating - General API Health cannot be accessed at the moment. This incident was created by an automated monitoring service. Dec 15, 14:08:00 GMT+0 - Resolved - General API Health is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 6 minutes

<p><small>Dec <var data-var='date'> 15</var>, <var data-var='time'>14:02:28</var> GMT+0</small><br><strong>Investigating</strong> - General API Health cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Dec <var data-var='date'> 15</var>, <var data-var='time'>14:08:00</var> GMT+0</small><br><strong>Resolved</strong> - General API Health is now operational! This update was created by an automated monitoring service..</p> ]]> Mon, 15 Dec 2025 14:02:28 +0000 https://redem.instatus.com/incident/cmj783qhg02s7yiz9mbyde93l https://redem.instatus.com/incident/cmj783qhg02s7yiz9mbyde93l Add Respondent outage Type: Incident Duration: 37 minutes Affected Components: Add Respondent Dec 15, 13:55:58 GMT+0 - Investigating - Add Respondent cannot be accessed at the moment. This incident was created by an automated monitoring service. Dec 15, 14:23:36 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Dec 15, 14:33:16 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 37 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 15</var>, <var data-var='time'>13:55:58</var> GMT+0</small><br><strong>Investigating</strong> - Add Respondent cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Dec <var data-var='date'> 15</var>, <var data-var='time'>14:23:36</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Dec <var data-var='date'> 15</var>, <var data-var='time'>14:33:16</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 15 Dec 2025 13:55:58 +0000 https://redem.instatus.com/incident/cmj77vd5t07sf1feq8o5wjf6i https://redem.instatus.com/incident/cmj77vd5t07sf1feq8o5wjf6i General API Health outage Type: Incident Duration: 10 minutes Dec 15, 13:48:06 GMT+0 - Investigating - General API Health cannot be accessed at the moment. This incident was created by an automated monitoring service. Dec 15, 13:57:54 GMT+0 - Resolved - General API Health is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 10 minutes

<p><small>Dec <var data-var='date'> 15</var>, <var data-var='time'>13:48:06</var> GMT+0</small><br><strong>Investigating</strong> - General API Health cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Dec <var data-var='date'> 15</var>, <var data-var='time'>13:57:54</var> GMT+0</small><br><strong>Resolved</strong> - General API Health is now operational! This update was created by an automated monitoring service..</p> ]]> Mon, 15 Dec 2025 13:48:06 +0000 https://redem.instatus.com/incident/cmj77l8xd02pgyiz9meaw8th7 https://redem.instatus.com/incident/cmj77l8xd02pgyiz9meaw8th7